1. Information We Collect

1.1 Information You Provide Directly

We may collect information you voluntarily provide when you:

• Enroll in a course, coaching program, or membership
• Create an account
• Fill out forms, applications, or surveys
• Request support or communicate with us
• Purchase products or services
• Download resources
• Join our email list or respond to marketing campaigns

This information may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Business information (e.g., company name, role, revenue, goals)
• Course progress, submissions, and interaction data
• Payment details (handled securely by third-party processors)

1.2 Automatically Collected Information

When you visit the website, we may automatically collect:

• IP address
• Browser and device information
• Pages visited and time spent
• Referring URLs
• Click behavior, scroll depth, and session data
• Cookies and tracking technologies (pixels, tags, scripts)

1.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe, PayPal, etc.)
• Advertising platforms (Meta, Google, TikTok, LinkedIn)
• Analytics tools (Google Analytics, platform reporting tools)
• CRM and marketing automation platforms
• Affiliate partners

2. How We Use Your Information

We use collected information to:

• Provide access to courses, programs, and member content
• Deliver coaching, templates, tools, and support
• Manage your account and track your course progress
• Process payments and send transactional communications
• Send marketing emails, newsletters, and program updates
• Improve website performance, user experience, and product offerings
• Run retargeting, advertising, and conversion campaigns
• Analyze engagement, performance, and sales metrics
• Comply with legal obligations and protect our platform

We may use automated systems and analytics to personalize your experience.

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Understand how users interact with the site
• Improve performance and navigation
• Track conversions for advertising
• Remember user preferences
• Run retargeting campaigns across major platforms

You may disable cookies in your browser settings. Some features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help operate our business, including:

• Payment processors
• Email service providers
• CRM and funnel software (e.g., marketing automation platforms)
• Analytics and advertising platforms
• Contractors or team members assisting in fulfillment
• Legal or financial professionals, when required

These third parties may only use your information as necessary to perform their services.

5. Payment Processing

We use secure third-party processors for all payments. We do not store or have access to your full credit card information.

Payment providers adhere to PCI-DSS standards for secure transactions.

6. How We Protect Your Information

We implement industry-standard security measures including:

• SSL encryption
• Access controls
• Secure data storage
• Monitoring for unauthorized access
• Staff training in data protection

No system is 100% secure, but we take reasonable steps to guard your data.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Update or correct your information
• Request deletion ("Right to Be Forgotten")
• Opt-out of marketing emails
• Limit or restrict processing
• Request a copy of your data

To exercise these rights, please email us at: [your-support-email].

You may unsubscribe from emails at any time via the link in each email.

8. Data Retention

We retain your information for as long as necessary to:

• Provide services
• Maintain your account
• Satisfy legal obligations
• Resolve disputes
• Improve our educational programs

Course-related data may be stored to maintain your access to purchased materials.

9. Children’s Privacy

Our site and programs are not intended for individuals under 18. We do not knowingly collect information from children.

If you believe a minor has provided data, contact us immediately.

10. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices or content of those websites.

11. International Users (GDPR Compliance)

For EU/EEA users:

• We act as a "Data Controller" for your personal information.
• Processing is based on legitimate interest, contractual necessity, or your explicit consent.
• You may request data access, correction, restriction, or deletion at any time by contacting us.

12. California Users (CCPA Compliance)

California residents have the right to:

• Request disclosure of categories of data collected
• Request deletion of personal data
• Opt-out of data sharing for advertising (we do not sell personal data)

Contact us to exercise these rights.

13. Email, SMS, and Marketing Communication

By subscribing, you agree to receive:

• Course updates
• Marketing emails
• SMS reminders
• Sales, promotional, and educational content

You can opt-out at any time using the unsubscribe link or by contacting us.

14. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be posted at: https://floorpreneuruniversity.com/privacy .

Continued use of the site indicates acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or your information, contact:

Floorpreneur University
Email: [your-support-email]
Website: https://floorpreneuruniversity.com